Job Details

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Call Handler - Work from Home

Manchester, Lancashire, United Kingdom, £ £ 8.95-8.95 Hourly Hourly, Permanent


NHS Call Handler

Location: UK Wide - Work From Home

Offering £8.95 per hour, paid weekly - every Friday!

Full time contract, 37.5 per week

Cordant People are currently recruting on behalf of the Goverment and NHS led Vaccine Project - we are looking for Call Handlers to join the clients existing team on a work from home basis. This is a ongoing temporary role for at least 3 months with potential to extend. This role will commence on the 7th October 2021 - you will be provided fully paid training.

Please note: All candidates MUST have access to their own Windows 10 based Laptop or Desktop - we cannot accept any Mac or Google based devices AND you will also require a connectable USB headset.

The Role

  • Within this role you will be handling inbound calls from members of the public who are interested and looking to book their Covid-19 Vaccine or Booster Jab.
  • You will be taking them through an online application to allow them to book their vaccines/booster - supporting with picking a location, date and time.
  • Supporting with any related queries and questions
  • Providing any supporting advise or information in regards to their vaccine or/and appointment
  • Using the in-house system to log calls and appointments
  • Sending confirmaton emails in regards to their appoitnment
The Person
  • We are looking for professional, passionate and personable individuals to join our clients existing team - ideally you will have previous customer service or telephone based experience but this is not required. As our client provides full training we will consider all previous experiece.
  • Candidates must have strong communication skills both verbal and written
  • Strong IT skills are required, you will be using multiple systems within this role and as you are home based you must feel confident learning and using these systems independantly.
  • Able to build rapport with the public
  • All candidates will need to be reliable and able to work soley from home
The Hours

All candidates MUST be fully flexible to work 37.5 hours per week on a shift basis - this is a full time role and we are not able to accept any one requiring set hours or part time work:
  • Shifts between 7am-11pm - must be fully flexible
  • 5 out of 7 days per week
  • Must be flexible to work rotational weekends
Due to the nature of the role successful candidates will need to be able to pass a DBS check.

We are looking to get someone start ASAP so if you\'re interested then please do APPLY NOW!!
Cordant Group is an equal opportunities employer

Job Details

Not Specified
Manchester, Lancashire, United Kingdom
£ £ 8.95-8.95 Hourly Hourly