Job Details

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Comfort Caller (part time)

Cwmbwrla, Somerset, United Kingdom, £ £ 8.82-9.37 Hourly Hourly, Permanent


We are recruiting for a part time Comfort Caller to support the local 111 service based in Taunton, Somerset. Working 25 hours per week and ideally looking to start immediately.

As part of the 111 healthcare support team, you will be responsible for making calls to members of the public and healthcare professionals (HCP), such as GPs, nurses, paramedics and pharmacists. Calls will relate to urgent, non-emergency health and dental health issues. A Comfort Callers role is a critical one, responsible for the accurate and efficient on boarding of patients to provide them access to a variety of urgent, often out of hours, heath services.

As a Comfort Caller, you will facilitate a structured, scripted conversation. ensuring that during times of surge and increased service pressure, patients are still communicated to and given appropriate worsening advice.

Comfort calling is the communication from non-clinical staff to the patients which creates an awareness of time frames as well as advising the patient the best course of action if their symptoms worsen. You will need to escalate these patients in the event their health is worsening.

You will use good listening and communication skills to talk to people from all backgrounds, treating callers with empathy and respect. The role will cover a variety of medical related queries and concerns, which can include sensitive and urgent related contacts. From time to time, you may have to communicate with a difficult caller in a calm and professional manner.

Successful candidates will need to demonstrate:

Excellent customer service skills ideally from within a healthcare organisation
The ability to stay calm under pressure and maintain a calm and professional manner
Have strong IT skills, able to navigate different computer systems and update databases
Strong written and verbal communication skills
Ability to record information accurately and correctly
Ability to work under own initiative and as a member of a team
Flexibility and adaptability to change
Demonstrate a willingness to learn new skills
This role is working on a part time basis, 6pm - 11pm Monday to Friday. The role is initially on a temporary basis for up to 6 months and is based in central Taunton, walking distance of the town centre.

Rates of pay will be between £8.82 - £9.37 depending on shift times.

The position will be subject to an enhanced DBS check

Job Details

Not Specified
Cwmbwrla, Somerset, United Kingdom
£ £ 8.82-9.37 Hourly Hourly