We are currently recruiting for our Global Outsourcing Client to support on one of their campaigns. This is a home based role and we\'re looking to speak to candidates with 6 months+ years within Customer Service.
This role is for hardworking individuals who have a strong desire to learn and dedication to customer service and exceeding expectations. You will be enthusiastic in developing a long-term career in international trade and comfortable working in a fast-paced business.
What will you be doing?
Deal effectively with inbound enquiries, provide timely, accurate and guidance on trader registration and declaration submissions Effectively refer members and customers to a wider Trade team and other parties as required Gathering data on EORI numbers, VAT numbers and commodity codes to tailor further engagement Checking of all relevant customs and trade documentation Data Administration and validation Accurately complete and submit of customs declarations using simplified, summary, and standard procedures Delivering service in line with client standards Supporting other team members by sharing best practice Effectively recording of customer & partner interactions on CRM and any other relevant processes as requiredWhat are we looking for?
6 months+ working in Customer Services Excellent level of communication skills Ability to work in fast paced environments Accuracy and attention to detail Able to work to tight deadlinesHours of Work:
Monday to Sunday, shifts between 7:30am-11:30pm Full Time This is a work from home position with office hubs for training, 1-2-1s and coaching.
Successful candidates will need to pass a credit and DBS check for this role.
