Job Details

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Customer Service Advisor - Work From Home

England, United Kingdom, £ £ 17000.00-18000.00 Annual Annual, Permanent



The Northern Ireland Protocol will require businesses moving goods between GB and NI to engage in new processes from 1 January 2021. To meet the requirements of these changes our award-winning team is seeking to expand as we launch our new customs declaration service.

The roles will be ideal for individuals who are self-starters with a keen desire to learn, have a strong commercial drive and a strong commitment to meeting and exceeding customer\'s expectations.

We are seeking individuals with experience of customs and international trade, or experience and skills which are clearly transferable to this role i.e. export, import, shipping. You will be enthusiastic in developing a long-term career in international trade and comfortable working in a fast-paced business.


Role Titles: NI Protocol, Customs & Trade Advisor

Reporting To: Team Manager

Location Home based with office hubs for training, 121 meetings and coaching.

Salary £17,000-£18,000

Operational Hours: 07:30-22:30 Monday-Sunday, 365 days a year


Deal effectively with inbound enquiries, provide timely, accurate and guidance on trader registration and declaration submissions
Effectively refer members and customers to a wider Trade team and other parties as required
Gathering data on EORI numbers, VAT numbers and commodity codes to tailor further engagement
Checking of all relevant customs and trade documentation
Data Administration and validation
Accurately complete and submit of customs declarations using simplified, summary, and standard procedures
Delivering service in line with HMRC standards
Liaising and effectively communicating with other Government agencies such as HMRC as and when required
Supporting other team members by sharing best practice
Effectively recording of customer & partner interactions on CRM and any other relevant processes as requiredSKILLS, KNOWLEDGE, QUALIFICATIONS AND EXPERIENCE

Must have

Ability to organise own workload
Strong communication and interpersonal skills
Accuracy and attention to detail
Experience in customer engagement
Well developed IT skills. (e.g. Microsoft packages - CRM and email)
Ability to self manage but also work as part of a team
Excellent customer service and relationship building
Problem solving / Solutions oriented to service customers effectively.
Experience of working to tight deadlines
Demonstrate clear interest for developing a career in customs.Qualifications & Experience: 2+ years working in customs or international trade or with skills gained from other similar work experience (e.g. import, export, shipping etc)


Join the pension scheme after successful completion of probation period
Career progression and completion of the training academy.HOW TO APPLY?

Please complete the online application and attach your CV. Please note that applications without a CV will not be considered.

Staggered start dates are being planned and ongoing recruitment will continue.


customs or international trade: 2 years (Preferred)

Cordant Group is an equal opportunities employer

Job Details

Not Specified
England, United Kingdom
£ £ 17000.00-18000.00 Annual Annual