Description:

Exciting new vacancy for an experienced manager/supervisor/team leader to join a reputable business on a permanent basis.

This role is to manage a team of 3 and take responsibility for leading and motivating the team in order to achieve business and individual objectives and ensure customer needs and expectations are met.

Hours: 8.30am - 5pm Monday to Friday

Salary: up to £30k

Benefits:

• Private medical
• Flexitime and some work from home options
• EAP counselling program
• Discount scheme for shopping holidays, travel etc
• Pension matched up to 5%
• 25 days holiday + bh and increasing with length of service
• Life assurance 4x salary
• Cycle to work scheme
• Free fruit each week
• Regular company events

Duties:

• Provide and set reporting data on KPI's and the performance of the department
• Ensure procedures, controlled documents and sales order processes are followed up and are always up to date.
• Keep customers up to date with product changes
• Liaise with internal departments for customer requests and to meet customer dispatch requirements.
• Ensure paperwork is compliant ie. export documentation, POs
• Attend internal meetings relating to Sales Order Management
• Work closely with Finance department to resolve any customer account issues
• Monitor the performance of the department
• Carry out annual appraisals and regular 1:1s, setting objectives, identifying any training and personnel needs
• Support and manage the teams' workloads; ensuring orders are dispatched in a timely manner
• Ensure the teams accuracy of any related database records are kept up to date
• Work to improve the efficiency & capacity of the department
• Review customer satisfaction & investigate any quality issue and customer feedback.
• Ad-hoc visits to other sites as deemed necessary
• Provide support to other departments and undertake any other duties connected with this level of post, when necessary.

Experience required:

• 2 years managerial/supervisory/team leader experience in a customer service setting
• Confident communication skills
• Good IT skills
• Strong prioritisation, admin and organisational skills
• Ideally knowledge of customs

Apply today for immediate consideration!

Job Details