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Digital Customer Service Advisor - Renewables

Bath, Bath Avon, United Kingdom, unlimited paid holiday! and other amazing perks, Permanent


What’s the job?

Do you know all about climate-friendly energy sources and love to share your passion with others? Would you thrive in a job that enabled you to influence and help shape the future of the UK’s energy system?

If you’re keen to be “green” and you have an understanding of what excellent customer service looks like, we may have the perfect flexible job opportunity for you.

We are representing an innovative 100% renewable energy business based in Bath, and are looking to recruit on a permanent basis several new members to their digital customer service team, who will act as live agents dealing with all types of online customer query from answering questions about green energy sources to dealing with customer complaints.

For the right candidates our client is offering an excellent employment package with many benefits, part time hours and flexible working terms plus the possibility of some working from home following an extended training period.


Who are we looking for?

If you are a great communicator, happy working in a digital environment, capable of multi-tasking and committed to customer service, our client wants to speak to you. If you can work confidently, taking ownership of everything from queries to complaints then this role is for you. You don’t need previous industry experience, but to be considered for this role you must be able to demonstrate a genuine interest in and awareness of the world of sustainable, renewable energy.


The must haves

  • Excellent written and verbal communication skills
  • Confidence in taking ownership of your work
  • Fast, accurate, concise typing skills
  • Awareness of renewable energy sources
  • IT literate, able to work comfortably online
  • Organisation and prioritisation skills
  • Brilliant multi-tasker
  • Collaborative team player
  • Customer service experience
  • Committed to providing excellent customer service


The nice to haves

  • Qualifications or training in sustainable and renewable energy, clean technology or other environmental science
  • Energy industry experience
  • Digital customer service experience


Who’s hiring?

Resource Harbour are representing a growing company who truly believe work should fit around your life, not the other way around. That’s why they offer fully flexible hours between 8am and 8pm, weekdays and weekends. Ideally they’d like you to work at least 20 hours a week, but they’re flexible. So whether you want to look after your family, build your own business on the side, go to the gym before work or you’re just not an early morning person, then this job is for you.


Where’s the job?

The offices are close to the station in the beautiful centre of Georgian Bath. Part time hours welcome. Some remote working possible but you will need to be in the office at least 50% of the time. You would also benefit from being in the office the majority of the time during the first six months. The offices have a great vibe so it’s a refreshing place to work!


When would I start?

Role to start as soon as possible.


What’s in it for me?

Permanent package offered includes:

  • Up to £24,000 per annum pro rata depending on experience
  • Private Medical Insurance
  • Travel Season Ticket Loan
  • Contributory Pension Scheme
  • Unlimited Holidays (yes that’s right)

Job Details

Part Time
Bath, Bath Avon, United Kingdom
unlimited paid holiday! and other amazing perks