Job Details

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Flexible Support Technician

Hawley, Kent, United Kingdom, £ £ 25000.00-29000.00 Annual Annual, Permanent



A highly adaptable and motivated individual with a passion for AV, you will have the opportunity to build on your skills working at numerous client sites primarily across London on BAU and events. This is a great opportunity to develop and grow your career in a dynamic and supportive environment.

You will join a company providing cutting-edge audio visual solutions for major brands in many international territories. We have a customer-centric ethos and an open, engaging and questioning culture. You will find a company of creative, technical and very smart people who are passionate about what they do and developing others.

Main Purpose of Position

To provide customer facing BAU support across the Company's client business units and outside clients in the safe and correct preparation, implementation and operation of all aspects of all audio visual, video conference, display and presentation technologies. This position will provide cover, as necessary, for staff absences, periods of peak demand and to provide a service to clients requiring ad hoc and specialist support.

Working hours are primarily between the core hours of 7:00am - 7:00pm (Mon-Fri) based on a 40-hour week (not including an hour lunch break) across a number of shifts as required to cover the business and are subject to short notice changes. There will be instances due to the nature of client events where it is expected that you will be required to work outside of these core hours and on some weekends to accommodate start and finish times.

Close communication (in and out of shifts) with the Onsite Admin team within Electrosonic's Global Service Desk.

Key Responsibilities and Duties

* Work within the Flexible Support team to provide support on client sites for general BAU AV support and events support where required.

* To operate and support presentation, conference, collaboration and associated control systems.

* Setting up, operating and breaking down of Audio Visual systems as per the clients' requirements.

* Running the AV aspect of presentations for high profile meetings.

* Conduct training and support all aspects of system operation to colleagues and clients as identified by management.

* To oversee the booking, allocation and support of equipment for events and provide feedback upon event conclusion.

* To substitute for any other role within the department, when required.

* To ensure all paperwork is completed on time and filled out completely, as required.

* To ensure all work is performed to Company standards and that quality techniques are practiced.

* Promote and adhere to the Company's ISO policy and procedures

* To assist our Field Service Technicians to diagnose and fix technical issues in order to provide the optimum system and feature availability.

What Experience, Skills and Attributes you will need to be successful?

* Ability to review, accept and accommodate last minute changes to rotas and shift patterns.

* Strong drive to continually learn and adapt to multiple clients and their technologies.

* High level customer service skills to deal with both internal and external customers across multiple clients.

* Ability to adapt to new clients and to take on board new operational procedures.

* Thorough operational knowledge of Audio Visual Systems and their related technical fundamentals.

* Experience in IP and telephony based conferencing systems.

* Ability to integrate fully within multiple teams at short notice, substituting for various roles within existing teams.

* Be organised and flexible with the ability to approach different types of tasks during the working day.

* Being able to prioritise and work under pressure is essential.

* Be able to work to the highest quality standards with attention to detail.

* Represent the company in a professional manner on its customers' sites.

* Confident in operating sound, vision and lighting desks and have the ability to deal with very high-level events, e.g. town halls events, external client meetings, webcasts, auditorium spaces, dry-hire etc.

* Ability to demonstrate strong prioritising, planning, organisation and implementation skills to ensure smooth running of the operations and the successful completion of technically demanding events and projects.

* This role will at times involve moving and lifting of equipment.

* Possess a full driving licence and a passport with at least 12 months' validity (with UK right to work if not a UK passport).

Company Description:

Electrosonic is a worldwide audio-visual company with extensive experience in designing, project managing, engineering and supporting AV systems and products. Founded in 1964, the company has always been among the first to apply new technology to create tailored, state-of-the-art solutions that meet the challenges of the professional AV market. With over 50 years of experience working on complex projects, both large and small and in multiple geographic territories, Electrosonic has developed a reputation that is unsurpassed in the industry. Many of Electrosonic's projects have been recognised with key industry and sector awards. Electrosonic aims to develop lasting relationships by working in partnership with our customers and suppliers and all others involved in the project

Job Details

Not Specified
Hawley, Kent, United Kingdom
£ £ 25000.00-29000.00 Annual Annual