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Flexible Worker Advisor (Team Administrator)

Manchester, Lancashire, United Kingdom, £ £ 18000.00-19800.00 Annual Annual, Permanent


Job Title: Flexible Worker Advisor (Team Administrator)

Location: M25 3BL

Hours: 37.5 per week

Salary: £18,000 - £19,800

NHS Professionals are currently looking for a Flexible Worker Advisor to join our team based at Greater Manchester Mental Health Foundation Trust

The ideal candidate will be required to support Bank (flexible) Worker query management, and ensure a smooth working relationship between the worker, NHSP, and the Trust.

This busy and exciting role involves managing worker and applicant queries via telephone and email across various clinical staff groups, in order to answer questions and support the worker to book into shifts at the Trust. The successful candidate will need to demonstrate their ability to build effective working relationships with stakeholders across a wide range of professional groups.

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.

Customer service/retail experience in an environment where delighting the customer is the core focus would be advantageous!

  • Ability to deal with high volume internal and external customer enquiries and conflicting priorities
  • Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers
  • Ability to work on own initiative, within defined parameters, to manage time and workload effectively
  • Awareness and curiosity of problems, taking them back to the route cause for service improvements
  • Exceptional attention to detail
  • Resourceful and solution focused
  • Flexible approach to changing business needs

About The Candidate

  • Confident in dealing with people at all levels
  • Adaptable/Flexible
  • Open to change
  • Uses own initiative
  • Motivated
  • Can prioritise busy workloads
  • Think outside the box and lead changes
  • Resilient and resourceful


  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days' annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave

Join NHSP and start your compelling employee journey. We have been named as a Top Employer by the Top Employers Institute. It's a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees, and you could be one of them.

About Us

We run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

Originally formed in 2001, we now have more than 50 client Trusts and over 180,000 healthcare professionals (Bank Members) registered with us. They work flexibly to NHS-assured standards in a wide range of roles including nurses and midwives, doctors, allied health professionals, healthcare scientists, personal social services and non-clinical.

We align our vision and objectives with those of the NHS and our teams use their specialist healthcare knowledge to deliver bespoke recruitment solutions to Bank Members and Trusts. These can range from local shift cover at short notice, through to national and international workforce campaigns such as the Covid-19 Rapid Response programme where we recruited 20,000 people nationwide within weeks. We also support our client Trusts to implement major service improvements and in 2019/20 we helped them to save more than £130 million.

Job Details

Not Specified
Manchester, Lancashire, United Kingdom
£ £ 18000.00-19800.00 Annual Annual