Job Details

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Income Advisor part time

King\'s Lynn, Norfolk, United Kingdom, £ £ - Annual Annual, Permanent


Freebridge Community Housing was set up in 2006 and now manages around 7,000 homes and 17 sheltered schemes in West Norfolk. We employ over 200 people and we aim to build strong and sustainable communities by providing high quality affordable homes within well designed and maintained neighbourhoods. Freebridge is a friendly, fun workplace that will fulfil your needs of wanting to learn and progress.

We are looking for a talented and enthusiastic part time Income Advisor (working 33 hours a week) who will work within the Income team to collect and recover rental income. With responsibility for a group of customers, your main duties will include:

  • Contacting customers to discuss rent payments and agreeing terms for repayment of any arrears. On occasion, these discussions will require visiting customers' homes.
  • Gaining an understanding of customers' circumstances and providing or directing to appropriate internal or external welfare and support advice where appropriate.
  • Developing and maintaining close working relationships with tenancy and lettings departments and external agencies to provide a comprehensive service to customers, tailored to their individual circumstances.
  • Maintaining accurate records of all customer agreements and transactions
  • Where satisfactory agreements for repayment of debts cannot be reached, you will prepare all necessary records for court submissions

Educated to GCSE level, our ideal candidate will:

  • Have proven experience in a customer service environment, ideally a housing provider or other public service organisation
  • Be a confident communicator with good negotiation skills, diplomatic and assertive as required
  • Have good numerical and IT skills
  • Be organised, target driven and attentive to detail
  • Have knowledge of debt collection and agencies involved in the support of vulnerable customers

In return we offer a competitive salary, up to 30 days holiday, generous pension contribution and many other benefits. This post is subject to DBS disclosure.

Closing date: 1 October 2021

Interview dates:

Interviews to take place the week commencing 11th October.

To apply for this position, applicants should send their CV to .uk

Job Details

Not Specified
King\'s Lynn, Norfolk, United Kingdom
£ £ - Annual Annual