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Part Time Call Handler

Belfast, United Kingdom, British Pound . GBP British Pound . GBP - Annual Annual, Permanent


Becoming a Call Handler with Capita Managed IT Solutions:

Capita are currently seeking a high calibre Call Handler to support a highly reputable organisation in Belfast. The successful candidate will be responsible for managing customer contacts within the DVA Call Centre, ensuring successful processing of Vehicle and Driver test appointments. Please note this role is a part-time position working 13.5 hours per week, Monday to Friday between 8am and 5pm.

What you will do:

* Provide an excellent call handling service to both client and customer
* Resolve customer enquiries
* Resolve customer complaints
* Strictly adhere to standards and procedures e.g. Data Protection
* Book appointments through the DVA booking system

Your experience will include:

* Strong IT skills / PC literate
* Attention to detail
* Excellent verbal and written communication skills
* Customer service experience
* Confident phone manner

About Capita Managed IT Solutions

Capita Managed IT Solutions is part of our IT and Networking business and is a leading provider of IT Services delivering Cloud, End-to-End IT Solutions and IT Managed Services to the education, energy and utilities, health, public and private sector organisations. Hundreds of organisations across the UK and Ireland choose to use our flexible, professional and reliable managed IT solutions. Joining us, you\'ll deliver true digital transformation to businesses and organisations.

Managed IT Solutions are part of Capita Plc, the UK\'s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers\' needs, we\'ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What\'s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day\'s holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You\'ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita\'s vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check

Job Details

Not Specified
Belfast, United Kingdom
British Pound . GBP British Pound . GBP - Annual Annual