Job Details

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Part Time Customer Service Advisor

Stockport, Lancashire, United Kingdom, £ £ 20500.00-21500.00 Annual Annual, Permanent


Vitality, Customer Service Advisor - Member Care, Stockport, £20,500 Pro Rata (£21,500 after 12months) + Bonus + Benefits

£500 bonus for completing probation!

We offer a monthly performance-based bonus scheme, which can boost your earnings by up to £3000 per annum

Shift Pattern: To be discussed at interview stage. Please note we require to work full time for the first 6 weeks for training.

Life's Better with Vitality

Have you seen our dachshund, Stanley, in our adverts? Or do you recognise our signature pink logo? You're probably wondering who we are and what we do?

We're a positively different, fast-paced insurance and financial services provider that rewards its 1,000,000+ members for healthy habits. We aim to be the best Private Medical insurer in the UK, offering the best service in the industry. This means we need exceptional people, ready to live our vibrant brand and make a difference to the business every day

As our Customer Service Advisor - Member Care, you'll get the benefits our members enjoy, including:

Our award-winning private Vitality Health insurance + wellness incentive programme

Vitality Partners and Rewards - Apple Watch, Garmin, Champneys Spa days, half-price gym memberships, Disney Store discounts to name a few!

Stakeholder Pension Plan with employer contribution

25 days annual leave + Bank holidays + option to buy and sell 5 more.

Option to buy and sell holidays

Internal incentives, competitions, and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

A genuine opportunity to grow and establish a long-term career

Free Healthy Breakfasts when in the office

You will have the opportunity to be part of a fantastic team of fun, energetic and passionate people who embrace diversity and inclusion

You will receive comprehensive training to prepare you for the role

What we're looking for in our Customer Service Advisor - Member Care:

We're Looking for Great People!

Do you get job satisfaction by helping others? Do you genuinely care about people? Then this is the role for you!

Our customers count on us to get things 100% right, at a time when they're in need. We're looking for people who are:

Able to take ownership and solve queries in a customer focused environment, with targets that drive excellent service

Passionate about delivering the highest level of customer service

Naturally caring and can show the compassion that our customers deserve

Self-motivated and have the drive to work hard even on challenging days

Totally reliable and face new challenges with a positive outlook

Able to confidently navigate their way around multiple computer apps whilst building rapport with our customers

The ability to actively listen and question around our customers' needs to effectively find solutions in a timely manner

Responsibilities of our Customer Service Advisor - Member Care:

Whatever the reason for our customers getting in touch, our goal is to deliver world class customer service of the highest standards:

You'll be answering telephone queries from our diverse and growing customer base

Dealing with a wide range of complexities, including supporting customers through their sometimes life-changing and emotive treatment journey

You will be taking ownership in resolving complaints finding the best solution for our customers and Vitality

You will have the opportunity to be part of a fantastic team of fun, energetic and passionate people who embrace diversity and inclusion

You will receive comprehensive training to prepare you for the role

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.

Closing Date: Friday 8th October 2021

If you feel you have the skills and experience to become our Customer Service Advisor - Member Care, then please click 'apply' today

Job Details

Not Specified
Stockport, Lancashire, United Kingdom
£ £ 20500.00-21500.00 Annual Annual