Job Details

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Part Time Customer Service Night Shifts

Bristol, Somerset, United Kingdom, £ £ - Annual Annual, Permanent


Department: Thornbury Nursing Services

Location: Long Ashton, Bristol

Salary: £10,500 per annum % anti social hours pay (based on 20 hours per week) + 1/4 bonus

Shift patterns: 2 nights a week, 9pm - 7am

About us

Part of Acacium Group, Thornbury Nursing Services, is a division that consists of the service delivery of Nursing care within the Healthcare community.

Thornbury Nursing Services is consistently on hand to deliver a first class service to NHS and private care organisations at extreme short notice. The service we deliver is fast, reliable, professional and most importantly, trusted.

About the opportunity

We currently have an exciting opportunity for a Customer Service Advisor to join our team in Bristol! Working as part of the Operations team, the Customer Service Advisor acts as a liaison between our clients and workers, by coordinating the placement of our workers into our client's shifts, whilst supporting the growth of our client and nurse database. The Customer Service Advisor also responds to queries from clients and workers in relation to all aspects of our business.

What you will be doing

  • Answer telephone calls and emails from clients and input new shift information onto our bespoke software.
  • Take inbound/make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements.
  • Make outbound calls to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy.
  • Make outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationships to support business growth.
  • Promote our online ordering and booking platform to clients and workers.
  • Liaise with all internal departments regarding any additional queries.
  • Ensure professional, informative and positive relationships are created and maintained at all times.
  • Demonstrate extensive overall company knowledge.

We believe to be successful within this role, you will need to have:

  • Excellent verbal and written communication skills
  • Excellent IT skills
  • Ability to plan and organise workload effectively
  • Previous customer service experience
  • Call centre experience is desirable

What we can offer you

In exchange for your hard work we can offer you a competitive salary, 25 days holiday which increases with years of service, company pension scheme, season travel ticket loan, holiday incentives abroad and awards for excellent performance alongside the opportunity to be part of a supportive and successful team.

When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, ambitious and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as part of our team. From personal development to career pathways and opportunities, competitive benefits, and being part of a global business, we help every person be the best version of themselves.

About Acacium Group

We are collaborative in our common purpose to improve people's lives through expert healthcare, social care, and life sciences. Everything we do is powered by people. From the expertise of our people to our long-standing client relationships, we're proud to be a company that's committed to the human side of business.

Always by your side - driven by excellence - putting people first

Job Details

Not Specified
Bristol, Somerset, United Kingdom
£ £ - Annual Annual