Job Details

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Telephone Customer Services Agent Part time

Salisbury, Wiltshire, United Kingdom, £ £ - Annual Annual, Permanent


Do you enjoy interacting with others and delivering great customer service? Are you looking for a role that offers flexible working and career opportunities?

Our Customer service agent role may be what you're looking for. Apply for a job with Animal Friends today!

After restrictions are lifted you will have the option to work from the office, split your time between the office and home or to work completely remote only needing to be in the office for specific business needs.

Package: £18,500 pro ratasalary with excellent benefits including 22 holiday days (plus your birthday off), a health care cash plan and pet insurance discounts.

Hours and Rota:Minimum 15 hours per week between Monday-Saturday or reduced hours in the day with a start time of no later than 9.30am

Full-time hours Monday - Friday, 9.00 - 17.00 will be required during the 5 week training period.

Start Date: November 22nd 2021

What youll get up to as a Customer Service Agent in our Customer Service Team

To give you an idea what to expect, youll be:

  • Providing friendly first line assistance for our customers via email, Livechat, phone and post
  • Taking part in an in-depth induction and training programme to ensure you're a technical expert when it comes to answering customer queries
  • Working within a busy and at times challenging role so youll take multitasking and team work in your stride, enjoying a variety of tasks

What we look for in you

  • Often, you'll be supporting our customers when their pet is injured or unwell, so your empathy and professionalism will play a central role in the service you deliver
  • Ideally, you'll have experience within customer service whether that be face to face or over the phone
  • We have several different teams that support our customers and business and are keen to see our employees progress so an appetite to learn and develop is important to us
  • Ability to easily work from home with a quiet space and good internet connection

What Animal Friends is all about!

Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK, looking after over 1 million pets and offering cover for cats, dogs, and horses.?

A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare being important to us, we donate and support over 300 charities across the UK and worldwide, to date, we have donated over £5.5 million. And we are passionate about the support we provide to our customers helping them care for their pets.

Benefits of working with Animal Friends

We recognise that your hard work shouldn't come without its perks, so heres a little list of some of the things you can expect to get from us:

  • 22 days annual leave plus bank holidays and we give you your birthday off
  • 95% of our employee's own pets, we're able to provide up to 50% off insurance and free access to our Vet consultation app JOII
  • We believe looking after employees' health is important, so we offer a health care cash plan and gym discounts
  • We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarters choice
  • Most importantly, youll be working within a fun, passionate and vibrant team

As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks.

Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome people of all ages, ethnicities, disabilities, religions and sexual orientations. Your application will be dealt with in the strictest of confidence.

Due to the current climate regarding Covid-19, all of our interviews are now taking place as a video interview over Zoom or Teams.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Job Details

Not Specified
Salisbury, Wiltshire, United Kingdom
£ £ - Annual Annual